This page explains how The Usual Accountant ("TUA") works, what we ask of you when you use it, and what you can ask of us. The product is operated by Ryon, a sole proprietorship registered in India (GSTIN 36AVBPV6074H1Z7, office at 4th Floor, 6-3-456/A/20/402, Maruthi Grandeuer Apartments, Behind Model House Lane, Dwarkapuri Colony, Hyderabad, Telangana 500082). By accessing or using the site you agree to these terms, to our Privacy page, and to our use of cookies and similar technologies for analytics and advertising measurement as described in our Cookie Policy.
1. What the product does
The Usual Accountant connects a local Tally Prime installation to a private cloud workspace and to the AI assistants you choose. You install a small Windows app on the PC where Tally runs. The app reads the companies you select and uploads the data to your workspace. The portal and any AI client you have connected can then read from that workspace to answer the questions you ask.
2. Your account
You must be eighteen or older to hold an account. You are responsible for keeping your sign-in credentials safe and for the activity that takes place under your account. If you think someone else has access to your account, write to us through the contact form and we will help you secure it.
One account belongs to one person. By uploading accounting data you confirm you have the right to do so, including the right to handle the data of any clients or employees whose records you upload.
3. Pricing
The subscription fee is six hundred and forty-nine rupees per month (₹649), inclusive of GST. The fee is composed of a base of ₹550 and GST at 18 percent (₹99), which is the standard rate for software-as-a-service in India. The total of ₹649 is the full charge payable; there is nothing additional on top.
One workspace is included per subscription. There is no per-seat fee and no usage tier. There is no free trial. On completion of signup and the first successful payment, the workspace activates and the Subscriber may begin using the product the same day.
4. Payment processing and invoicing
Payments are processed by Razorpay, an Indian payment processor certified to PCI DSS Level 1. Card numbers and UPI handles are entered on Razorpay's checkout screens and do not pass through our servers. The available payment methods at any given time are the methods Razorpay has live for our merchant account at that moment.
On each successful charge, a GST-compliant tax invoice is generated provided the Subscriber has saved their GSTIN and PAN in Account Settings › Organizationbefore the charge. The invoice carries the registered business name, the Subscriber's GSTIN, the GST line broken out separately, our GSTIN (36AVBPV6074H1Z7), our registered office, and a unique invoice number. For Subscribers outside Telangana the GST line is recorded as IGST; for Subscribers within Telangana the line splits as CGST and SGST. Without a GSTIN on file, a payment receipt is issued in place of a tax invoice. All invoices and receipts are available under Account Settings › Billing › Invoices and are retained for the full statutory period of eight years.
5. Auto-renewal and failed payments
The subscription renews automatically every month on the date the Subscriber first paid. Razorpay attempts the auto-charge once on the renewal date. If that single attempt fails for any reason, no further attempts are made automatically. The subscription is cancelled on Razorpay's side at that point, the workspace enters a paused state, and any MCP and OAuth tokens that were issued to connected AI clients are revoked.
During the paused period, the Sync Company, Connect AI, Register Tally Devices, and Downloads pages are inactive. Account Settings, Billing, Contact, and Help remain fully accessible so the Subscriber can review their billing, write to support, or read this page. An indigo banner appears at the top of every signed-in page with a Pay now button that re-opens the Razorpay checkout for a fresh subscription.
The Subscriber has seven (7) calendar days from the moment of the failed renewal to reactivate the workspace by completing a fresh payment. Reactivation during this window restores the workspace immediately; no data is lost. The new billing period starts from the moment of the fresh payment.
On the eighth day, if the workspace is still paused, the workspace data is permanently deleted from our servers. This includes every synced voucher, ledger entry, master record, paired device, and saved AI connection token, and the encrypted database file held on disk. Deletion is irreversible. The Subscriber's sign-in, business profile, payment history, and past tax invoices are preserved and continue to be accessible if the Subscriber returns and starts a fresh subscription.
6. Cancellation
The Subscriber may cancel the subscription at any time from Account Settings › Billing › Subscription by clicking Cancel subscription. Cancellation takes effect at the end of the current billing period. The workspace, syncs, and AI access remain fully available until that date. The next renewal does not occur.
After cancellation, the workspace data is retained for thirty (30) days. During this window the Subscriber may sign in again and resume the subscription with the workspace intact. After thirty days the workspace data is deleted. The Subscriber's sign-in, business profile, and payment history are preserved.
7. Refunds
Amounts already paid are not refunded. The subscription is paid in advance for a full billing period and the Subscriber retains complete access for the whole period. Where a Subscriber cancels mid-period, no refund of the unused portion is issued, because access continues until the end of the period.
Refunds are issued only in the following two cases, and only after the Razorpay record has been reviewed and the case verified:
(a) Double payment. The Subscriber was charged twice for the same billing period due to a payment-processor issue or a duplicate click on Pay. The duplicate charge is refunded in full.
(b) Charge collected after confirmed cancellation. The Subscriber cancelled the subscription, the cancellation was confirmed in the dashboard, and a renewal charge was nonetheless collected for a subsequent period. That charge is refunded in full.
Refunds are not available for mid-period cancellations, for changes in the feature set included in the plan, for switching between connected AI tools, or for low usage of the workspace in a given month.
To request a refund under either eligible case, the Subscriber submits a request via the Contact page under category Billing and invoices, including the Razorpay transaction reference(s) and, for case (b), the date on which the subscription was cancelled. Approved refunds are issued back to the original payment method through Razorpay. Refunds to cards and UPI typically clear within five to seven working days; refunds to net banking typically clear within seven to ten working days. The exact timing depends on the Subscriber's bank.
8. How you use the product
Please do not upload data you are not allowed to handle, and please do not use the product to attack any system, including ours. Security research is welcome through the route described on the Security page.
Please do not try to reverse engineer the product, hide your identity from us, resell or rebrand the product without a written deal with us, or exceed the published rate limits in a way that affects other customers.
9. Your information and how we look after it
How we handle the information you give us is on the Privacy page. The list of external services we use is at /policy/sub-processors. The technical detail of how we keep things safe is at /policy/security.
10. Who owns what
We keep ownership of the product itself. That includes the Windows app, the portal, the MCP server, the documentation, and our brand and logo. You keep ownership of the accounting data you upload. By uploading, you let us store, transmit, and process that data for the purpose of running the product for you, and only for that purpose.
You are welcome to use the product to work on your own books and your clients' books. That is the only thing you are welcome to do with it. You may not copy any part of the code, the design, the documentation, or the way the pieces fit together. You may not train a model on what you see here, you may not build a similar product under a different name, you may not resell access, and you may not pass off any part of what we have built as your own. The product, the brand, and everything around them stay ours.
11. We try our best, but no software is perfect
We follow the practices on the Security page and we keep improving them. The product is provided as-is though, and we do not promise uninterrupted availability, error-free operation, or any particular outcome from the AI assistants you choose to connect. AI answers are not a substitute for professional accounting, tax, or legal advice. Check them with a qualified professional before acting on them.
You use the product knowing this. We do not accept responsibility for things outside our control. That includes the behaviour of the AI clients or third-party services you choose to connect, outages or incidents on infrastructure we do not run, and indirect costs such as lost business, lost time, lost revenue, or lost goodwill that may follow from an incident. If something we run causes a real problem, the most we will ever owe you is the amount you have paid us in the twelve months before the problem started.
We have laid out everything we do on the Security page and across the rest of the policy pages. From the moment you sign in, the choice to keep using the product is yours. We do not guarantee that our own server, our website, the portal, the Windows app, or any other piece we run will be free from outages, faults, or events nobody could have predicted. We do our best, nothing more. If you choose to continue using the product, you are saying you accept that.
12. If we have to stop your access
We may pause or close your account if you break the rules in section 8, if a payment cannot be collected, or if the law tells us to. When we close an account, the data is held for the thirty days described on the Privacy page and then deleted.
13. Talk to us
Product questions go to /contact. Privacy questions go to [email protected].